Find possible answers below or contact our sales team for any questions.

Usually Asked QUestion

About Company

We take customer complaints related to product quality very seriously. Our customer service team will investigate the issue and work with you to find a satisfactory solution.

We can offer:

1.Professional pre-sale consultation

2.Professional drawing design

3.Provide customized service

4.Provide samples

5.High quality in-sales service

6.Perfect after-sales service

Currently our order volume is about 40 a month.

You can request a quote for Metal Architectural Mesh products by contacting us via email, phone, or our website’s contact form. Please provide us with the details of your order, including the pattern, material, finish, size, and any other requirements, so that we can provide you with an accurate quote.

Yes, there are minimum order quantities for Metal Architectural Mesh products. The minimum order quantity depends on the type of product and the specific requirements of your order. Our team will work with you to determine the minimum order quantity for your order.

We price Metal Architectural Mesh products based on a variety of factors, including the type of mesh, the material, the finish, the size, the quantity, and other specific requirements of your order. Our team will provide you with a detailed quote that includes all of the pricing information for your order.

Yes, we can provide samples of Metal Architectural Mesh products upon request. Please contact us to request a sample and provide us with the details of your order, so that we can provide you with the most appropriate sample.

Once you have received a quote and confirmed your order details, you can place an order by signing a purchase order and sending it to us. We will then process your order and provide you with an estimated delivery date.

General Question

About Inquiry

General Question

About Order

1:First please let us know what product do you need , we will offer for your model.

2:Then the PI will be sent after confirm the specification of the belt you need .

3:Once you done the payment, we will arrange production.

4:we will arrange shipping the goods after you confirm the QA inspection pictures.

We do not insist on a minimum purchase. You are free to order the exact number of square metres that you want.

Our production cycle is about 25~30 days.

1.Request a quote

2.Send a quote

3.purchase contracts


We pack our meshes in a wooden case for transport. Wherever possible, we choose to ship them by boat and lorry. We will only send them by plane upon a customer’s request (e.g. due to time pressure).

Of course. We can ensure that the woven metals are delivered at a point in time at which you are ready for fitting.

1.You can choose from our products to enrich your product types.

2.We accept OEM customized products.

3.We accept the research and development of ODM products.

We have a strict quality control process in place, which includes inspection of raw materials, in-process inspection, and final inspection of finished products. We also have a quality control team that monitors the production process and ensures that all products meet our high standards.

We take customer complaints related to product quality very seriously. Our customer service team will investigate the issue and work with you to find a satisfactory solution.


Yes, you can request a quality inspection report for your order. Please contact our sales team to discuss your specific requirements.

We have safety procedures and training in place to ensure the safety of our employees during the production process. We also regularly inspect our facilities and equipment to identify and address potential safety hazards.

100% full QA final inspection of production before shipment. Only have QA “ Pass” can arrange shipment. Furthermore, full QA inspection video/image can send to your company before shipment.

General Question

Quality Control

General Question

About Payment

We accept wire transfers.

We accept various currencies, depending on the customer’s location and the product being purchased.

Our payment terms are prepaid before production, paid before shipment, or monthly settlement within 30 days.

Yes, if you cancel your order before we start production, we can offer a full refund. However, if production has already started, there may be additional charges or fees.

If you have any concerns or disputes related to a payment or charge, please contact our customer service team. We will investigate the issue and work with you to find a satisfactory solution.

Yes, raw materials are purchased to meet with recognized material standards. Material arrives has mill certification list with Heat No and Chemical Composition and mechanical properties. In-coming material QA inspection: 

1.Spectral analyzer for inspecting chemical composition. 

2.Caliper for inspecting wire diameter.

3.Hardness tester to test the hardness of raw materials.

We exclusively use natural materials that will last for a long time, such as copper, stainless steel and aluminium.

Yes, every order shipment can supply the material certification.

At present time, materials used for construction of belting sourced domestically.

Yes, each order has record for which material and how much quantity used for each order.

There is no maximum length for the meshes. It is not so much that there is a maximum height as there is a maximum weight. A copper mesh, for example, cannot be unlimited in height, as it would break. Stainless steel is tougher and so it is capable of bearing more of its own weight. The maximum height will also depend on the wire diameter and size of the openings—the more wire and the smaller the openings, the heavier the finished product will be.

Usually Asked QUestion

About Raw Materials

General Question

About Samples

Yes, we will provide free samples to you if you need, but customers are required to pay for the shipping cost.If we receive a formal order regarding this sample, the courier charges will be deducted.

Typically, it takes 5-10 business days for the samples to be delivered to the customer, depending on the customer’s location and the delivery speed of the shipping company.


We can customize samples according to the customer’s requirements.The sample size is usually 300*300mm, you can also special request

Samples can be requested from us by phone and e-mail, or online consultation to make an application. We will ask you a few questions in order to let you know promptly what type of samples will be of interest to you. Thus precluding the possibility of you selecting a mesh that turns out to be inappropriate for your project.Our customer service personnel will process the sample request as soon as possible.

We provide installation advice, experience and the required parts, and your team will install them locally.

Regular cleaning is necessary to maintain the appearance and durability of metal decorative mesh products. Simply wiping the product with a damp cloth or using a mild detergent can help remove dirt and dust.


Customers can contact our customer service personnel to file a warranty claim. We will require proof of purchase and a detailed description of the issue to begin processing the claim.

Our products come with a standard warranty period of one year, during which any defects in materials or workmanship will be repaired or replaced free of charge.

General Question

About Installation, maintenance and warranty

General Question

About packing
and shipping

Yes, shipping packaging is acceptable and suitable for international shipping.Export plywood box of thick plate are used to ensure products are delivered without damage.

We use recyclable wooden boxes&waterproof, custom-made for each project. Where necessary (e.g. to ensure seaworthy shipment), we add extra material.

Shipping costs are calculated based on our negotiated trade terms and several factors, including the weight, size, destination and mode of transport of the product. We work with our shipping partners to find the most cost-effective and efficient shipping options for our customers.

The shipping time depends on several factors, such as the shipping method chosen and the destination. We will provide you with a complete shipping process service to ensure that you are aware of the progress of the shipment.

Yes, we offer international shipping for our metal decoration mesh products. However, please note that shipping costs and delivery times may vary depending on the destination country and customs regulations.

In the rare event that your product arrives damaged, please contact us immediately. We will work with you to resolve the issue and ensure that you receive a replacement or a refund, depending on the situation.

If you encounter a quality issue while using the Metal Architectural Mesh, please contact our customer service department and provide relevant proof documents and photos. We will provide you with a corresponding solution based on the actual situation, such as a free replacement or refund.

The warranty period for our products varies depending on the type and model.

Yes, if you are not satisfied with our product, you can return it within a certain period of time. Please contact our customer service department for specific return policy details.

We provide installation instructions and videos for our products. If you encounter any problems during the installation process, please contact our customer service department for assistance.

General Question

After-sale service

Getting Help

If you don’t find an answer to your question, please do not hesitate to contact us directly

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