Process Framework
Every project
follows a
controlled process.
No guesswork. No verbal confirmations. No production before confirmation. Seven stages โ each with defined inputs, outputs, and accountabilities.
What This Process Guarantees
Four things every JBL Metal project delivers.
No production before confirmation
Drawings, samples, and specifications are all confirmed in writing before any manufacturing begins. No exceptions.
Sample is the binding reference
The approved physical sample governs all production. If production doesn't match the sample, it doesn't ship.
Every milestone is traceable
Drawing approvals, sample sign-offs, material certificates, QA records, and shipping notices are all documented.
Responsibility doesn't end at dispatch
We track delivery, coordinate with local teams, and respond to post-delivery issues. Service until goods received.
The Seven Stages
Every stage has a defined
input, output, and owner.
01
Stage 01
Drawing Review
We review all submitted drawings before any quote is issued. Aperture, wire, edge treatment, system interfaces, and structural conflicts are all identified at this stage โ not after production.
View stage detail โ
What happens at this stage
All drawing files reviewed before quoting
Specification conflicts flagged in writing
System and material recommendation issued
Response within one working day
02
Stage 02
Rapid Sample Development
Physical samples are produced to the confirmed specification. The sample is not a prototype โ it is the binding quality reference for all production panels. No production begins until the sample is approved in writing.
View stage detail โ
What happens at this stage
Sample produced to confirmed spec
Physical sample dispatched to client
Written approval required before proceeding
Sample retained as production reference
03
Stage 03
Material Verification
Material certificates are obtained and matched to the project specification before any production begins. Wire diameter, alloy composition, and surface condition are verified โ not assumed from supplier declarations.
View stage detail โ
What happens at this stage
Mill certificates obtained per batch
Alloy and dimension verified against spec
Non-conforming material rejected before use
Certificates filed with project record
04
Stage 04
Coordinated Production
Production proceeds only after drawing approval, sample approval, and material verification are all complete. We coordinate with manufacturing partners to maintain schedule, track milestones, and manage any specification changes through a structured change process.
View stage detail โ
What happens at this stage
Production scheduled against confirmed lead time
Milestone updates provided at key stages
Changes handled via formal change process
In-process checks against approved sample
05
Stage 05
Validation & Quality
Every batch is checked against the approved sample and dimensional specification before packing. Non-conformances are documented, investigated, and resolved โ not concealed. QA records are available to the client on request.
View stage detail โ
What happens at this stage
Outgoing inspection against approved sample
Dimensional check per batch
Non-conformances documented and resolved
QA records filed and available on request
06
Stage 06
Delivery Control
Packing is specified per project โ protective interleaving, edge wrap, export cartons where required. Export documentation is complete before dispatch. We provide shipping notice, tracking, and port arrival notification as standard.
View stage detail โ
What happens at this stage
Packing to project-specific specification
Complete export documentation provided
Shipping notice and tracking issued
Port arrival and clearance notification
07
Stage 07
After-Sales Responsibility
Our responsibility does not end at dispatch. We track delivery to the client's warehouse, coordinate with local installation teams where required, and respond to any post-delivery technical issues. Every project closes with a documented handover record.
View stage detail โ
What happens at this stage
Delivery tracked to warehouse receipt
Local installation team coordination
Post-delivery issue response and resolution
Project closed with documented record
Why This Process Exists
Process is how we
control project risk.
"Why don't you just quote from a description?"
Because descriptions miss the details that cause problems. Drawing review exists to surface specification conflicts before they become production defects or delivery failures.
"Why is a physical sample mandatory?"
Because colour references, finish descriptions, and aperture dimensions on paper do not reliably predict what the client receives. The physical sample is the only unambiguous reference.
"Why won't you start production earlier?"
Because the cost of rework and replacement exceeds the cost of waiting for confirmation. Production before confirmation is a risk transfer to the client โ and we don't do that.
"Why do you track after dispatch?"
Because a project is not complete until goods are received and accepted on site. International logistics has failure modes โ we stay engaged until the project is actually closed.
"What if the project changes mid-process?"
Changes are handled through a structured process: documented in writing, impact assessed, and confirmed before any revised scope is executed. No verbal change orders.
"Projects move forward only after confirmation."
Start a Project
Ready to put this
process to work?
Submit your drawings and project brief. We'll begin with a drawing review and respond within one working day.