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01Drawing Review
02Rapid Sampling
03Material Verification
04Coordinated Production
05Validation & Quality
06Delivery Control
07After-Sales
07
How We Execute · Stage 07

After-Sales
Responsibility

"A project isn't closed until goods are received and accepted."

Our responsibility does not end at dispatch. We track delivery to the client's warehouse, coordinate with local installation teams where required, respond to post-delivery technical issues, and close every project with a documented handover record.

Stage 07 of 07 · Execution Standard
Stage Gate Required
Input Required Written confirmation
Output Type Documented record
Verbal Approval Not accepted
Skip Option None
What We Do — Stage 07

Four things that happen
at this stage.

Every action at this stage is documented. Nothing proceeds on verbal instruction alone.

01
Track delivery to warehouse receipt
We monitor the consignment through to warehouse receipt confirmation. If a delivery exception occurs, we engage the carrier and notify the client immediately.
02
Coordinate with local installation teams
For projects where a local OEM or contractor handles installation, we provide technical coordination support — including on-site dimension confirmation, fixing interface guidance, and installation sequence advice.
03
Respond to post-delivery technical issues
If a technical issue is identified after delivery, we respond within one working day with a written assessment and proposed resolution. Issues are not deferred or closed without resolution.
04
Close the project with a documented record
Every project closes with a documented handover record: delivery confirmation, any post-delivery notes, and a project close summary. This record is filed and accessible for future reference.
Input to this stage
Dispatched consignment + client warehouse receipt + any post-delivery feedback
→
Output from this stage
Delivery confirmation + post-delivery resolution records where applicable + project close record
Non-Negotiable Rules

What we will not
compromise on.

These rules are not preferences. They are fixed operating standards. They exist because the cost of bypassing them — in rework, in project failure, in client trust — always exceeds the short-term convenience of bypassing them.

Service until goods received — not until dispatch
Our responsibility ends at confirmed warehouse receipt, not at the moment the carrier takes the consignment.
Post-delivery issues are responded to in writing within one working day
We do not acknowledge post-delivery issues verbally and defer. Written response within one working day.
Project close record is mandatory
Every project has a close record. Open projects without documented closure are a process failure.
Evidence Available

What documentation
exists for this stage.

These records are available on request. Trust is built on documentation, not on declarations.

View Full Execution Process
Warehouse receipt confirmation — written acknowledgement from client
Post-delivery issue log where applicable — with response timestamp and resolution
Installation coordination records where local OEM is involved
Project close summary — filed per project number
Submit Drawings for Structured Review

Start with
Your Drawings

Send us your project drawings. We respond within one working day with a written drawing review, system recommendation, and execution plan — no verbal assumptions.

Submit Drawings → View Full Process